Key Responsibilities Overall Operations & Administration · Plan, organize, and oversee daily hotel operations across all departments. · Coordinate with department heads to ensure efficient and smooth functioning. · Ensure high standards of guest satisfaction and service delivery. Food & Beverage · Liaise with the F&B department to ensure smooth daily operations. · Monitor F&B performance, costs, and service quality. Front Office · Oversee front office operations including guest check-in and check-out processes. · Ensure effective guest handling and service standards. Housekeeping & Guest Relations · Coordinate room planning, allocation, and readiness with Housekeeping and Guest Relations. · Ensure cleanliness and room availability as per occupancy requirements. Sales & Marketing · Work closely with the Sales team to achieve monthly and annual sales targets. · Support promotional and revenue-generating initiatives. Engineering & Maintenance · Liaise with the Engineering/Maintenance team to ensure hotel facilities are operational and well-maintained at all times. Accounts & Finance · Coordinate with Accounts and Finance for day-to-day financial operations. · Monitor and review: o Average Daily Room Rate (ADR) o F&B costs as a percentage of outlet revenue o Overall cost control against approved budgets · Prepare and review monthly forecasts and budgets. Standard Operating Procedures (SOPs) · Ensure strict adherence to SOPs across all departments including F&B, Front Office, Housekeeping, Sales & Marketing, and Engineering.