About the job WHAT YOU WILL DO 1. Help Desk Support Respond to and resolve user support tickets via phone, email, or ticketing systems Troubleshoot hardware and software issues (PCs, laptops, mobile devices, printers) Provide basic user guidance and technical training as needed 2. System & Network Support Assist with installation, configuration, monitoring, and maintenance of systems and networks Support peripherals and endpoint devices per office policy Perform routine system checks and escalate issues when necessary 3. Documentation & Inventory Create and update user guides, SOPs, and knowledge base articles Maintain accurate IT asset and inventory records for Mogo Document incidents, resolutions, and system changes 4. Task and Project Assistance Support IT team members on initiatives such as system upgrades, migrations, or cloud projects Perform assigned tasks related to planning, testing, and implementation