i.    To answer inquiries by clarifying desired information; researching, locating, and providing information;ii.    To assist in resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems;iii.    To fulfil requests by clarifying desired information; completing transactions; forwarding requests;iv.    To sell additional services by recognizing opportunities to up-sell accounts; explaining new features;v.    To keep equipment operational by following established procedures; reporting malfunctions;vi.    To update job knowledge by participating in educational opportunities;vii.    To enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments; andviii.    To perform any other duties as may be assigned by supervisor.